TONGWIN · CUSTOMER ENQUIRIES
Enquiry privacy notice
This notice explains how TONGWIN INTERNATIONAL PTY LTD handles information submitted through our website enquiry form.
Information we use
We use your name, email address, optional phone number, product interest and message to respond to your enquiry and coordinate the next step. Please do not include payment card details or sensitive personal information in your message.
Email and operational records
Your enquiry is sent to sales@tongwin.com.au using our configured email delivery provider. Authorised TONGWIN staff and service providers involved in delivering email can process this information. Email provider records and correspondence are subject to their applicable retention arrangements.
The website keeps enquiry identifiers, delivery status, hashed request data and temporary security records for troubleshooting, spam protection and duplicate prevention. It does not keep a separate database of your name, contact details or message. Operational enquiry records are retained for up to 30 days and removed on subsequent form activity. Short-lived security cookies are used to protect your submission and verify its confirmation page.
Your choices
The form does not subscribe you to a mailing list. You may contact us by email instead. To ask about access, correction or deletion of enquiry information, email sales@tongwin.com.au.